Around 7 a.m. ET Thursday, over 50,000 AT&T outages were documented, with the majority occurring in Houston, Chicago, Dallas, Los Angeles, and Atlanta, as per data from the tracking site Downdetector.
Thursday morning, AT&T’s network experienced widespread outages nationwide, with cellular service and internet connectivity disrupted, as reported by the monitoring platform Downdetector.
While some Verizon and T-Mobile users also noted service disruptions, both companies clarified that the affected individuals were attempting to reach AT&T customers.
Around 4 a.m. ET Thursday, customers reported over 32,000 AT&T outages, which later increased to more than 50,000 by 7 a.m. ET, with significant problems noted in Houston, Chicago, Dallas, Los Angeles, and Atlanta.
The number of reported AT&T outages surged to over 71,000 just before 8 a.m. ET. Additionally, approximately 1,100 T-Mobile outages and around 3,000 Verizon outages were reported by 7 a.m. Thursday.
The cause of the service disruption remains unclear. AT&T acknowledged the issue Thursday morning, stating, “Some of our customers are experiencing wireless service interruptions this morning.” The company assured customers that they are working urgently to restore service and recommended the use of Wi-Fi calling until service is reinstated.
On X, the company has been actively responding to reports of cell service issues across the nation. Verizon clarified Thursday morning that the outages do not directly impact their network but affect customers attempting to connect with another carrier.
T-Mobile stated early Thursday that their network was not experiencing an outage and is functioning normally. They suggested that the high numbers on Downdetector may be due to customers trying to connect with users on different networks.
The recent outages raise concerns, particularly regarding the inability of some individuals to dial 911 in emergencies.
San Francisco’s Fire Department acknowledged an issue affecting AT&T wireless customers’ ability to make and receive calls, including 911. Despite this, the San Francisco 911 center remains operational. They advised AT&T customers unable to reach 911 to try calling from a landline or seek assistance from friends or family using different carriers.
Similarly, Chicago’s Office of Emergency Management & Communications, Virginia’s Prince William County Police Department, and North Carolina’s Charlotte-Mecklenburg Police Department issued alerts acknowledging the outage. They noted that some customers experienced brief difficulties contacting 911.
Atlanta Mayor Andre Dickens stated that the city is actively gathering information to help resolve the issue. He assured that Atlanta’s e-911 system can receive inbound and make outbound calls, and acknowledged reports from AT&T customers about their cellular phones being in SOS mode.
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